Technical Support Representative Needed by Advanced Test Equipment

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Advanced Test Equipment Rentals - RF Cafe

Technical Support Representative

May 6, 2019 - Advanced Test Equipment Rentals is a leading provider of test and measurement equipment. ATEC has established solid relationships with industry leading manufacturers worldwide. ATEC offers competitive pay and benefits. Advanced Test Equipment Rentals is looking for a Technical Support Representative. Our ideal candidate has knowledge of electronic testing equipment. Please visit our website at www.atecorp.com to learn more about our company.

What Will You Be Tasked With?

Responsible for prompt technical support to Product Teams and Customers
Assists in activities required for Product Teams to quote an order
Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services
Plans and directs rental orders failed in field (FIF)
Submits billing tickets for credits warranted do to FIF
Receives calls, open cases and resolve customer needs, products, or equipment
Logs all activity in CRM case history and schedules required tasks into CRM
Confers with management to develop methods and procedures to increase sales, expand markets, and promote business
Provides staff with assistance in performing technical support and research
Attends company meetings to exchange product information and coordinate work activities with other departments
Consults with the Quality Manager and Lab Manager to accurately identify problem
Reviews product technical manual as necessary
Consults with product manufacturers as necessary
Follows up with RA on orders Reports technical lessons learned to Applications Engineer for addition to CRM application notes and training

What Are We Looking for in Candidates for This Position?

Minimum of an Associate's degree with an electronics discipline preferred
3 years of technical support preferably dealing with electronic equipment
Excellent customer service
Detailed, thorough, organized, with aptitude for continual technology learning
Excellent troubleshooting skills via email and phone
Strong attention to detail Self-motivated and the ability to work in a fast pace and team environment

What Does ATEC Have to Offer You?

Paid time off and sick time
Medical, dental, vision, life, disability, 401k with match and FSA plans

Advanced Test Equipment Rentals Group Photo (Account Manager) - RF Cafe

About About Advanced Test Equipment Rentals

ATEC is a leading provider of test and measurement equipment, Advanced Test Equipment Rentals has established solid relationships with industry leading manufacturers worldwide. ATEC offers competitive pay and benefits. Please visit our website at www.atecorp.com to learn more about our company.

Contact:

Jerami Magana

Senior HR Generalist

Advanced Test Equipment Corporation

10401 Roselle Street

San Diego, CA 92121

Email: jmagana@atecorp.com

Phone: 858-558-6500 ext. 210

Web: www.atecorp.com

Posted May 5, 2019

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