Mac's Service Shop: How to Be a Good Customer

Still instructive today... Radio-Craft, Popular Electronics, QST, Electronics World, etc.
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KirtB
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Mac's Service Shop: How to Be a Good Customer

Post by KirtB » Tue Aug 01, 2017 12:38 pm

Mac's Service Shop: How to Be a Good Customer, January 1969 Electronics World

"Catalog-Carrying Charlie," "Electronic Hypochondriac," "Stop-the-Presses Guy," "Belittler," "Man with a Relative in the Racket," "Suspicious Sam," all pet names for the pain-in-the-posterior type of service shop customers that Mac and trusty sidekick Barney had to deal with on a regular basis. After giving a humorous description of each type, the two then come up with a "Ten Commandments" for their customers that outlines how the customer should approach a service request to help assure the best results. Even though the closest thing to an electronics repair shop we see today is the cellphone LCD replacement kiosk in the local shopping mall, you can bet employees still get their fill ... http://www.rfcafe.com/references/electronics-world/macs-service-shop-good-service-customer-electronics-world-january-1969.htm
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