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CHRISTINE A. BULLINGTON
5531 High Country Court, Boulder, Colorado, 80301
Phone: 303-530-3792
E-mail cbullington@qwest.net
SUMMARY
Creative, dynamic, results-oriented engineering professional with proven record of accomplishments in communications, software, and hardware industries in these areas:
Engineering quality control and assurance Hardware prototyping and development
On site customer support Requirements development and assessment
Troubleshooting debug to component level and diagnostics Product test and failure analysis
Manufacturing and production control management Documentation control management
Programming of PLC, PIC and Flash Working with BGAs
PROFESSIONAL EXPERIENCE
Carrier Access Corporation, Boulder, Colorado, 10/2004 present, Sr Failure Analysis Technician
Working in the Adit 600 cell debugging and troubleshooting to component level of power supplies 110V, 24V and 230V, controller cards of both TDM and E1. Routers card IP, TSR and CMG. FXS and FXO cards. Working on production highest failures. Collecting data and entering it into the database. Looking for patterns associated with failures and ways to improve debug time by documenting failure types and expanding the debug guide. Working on improving repair time at the same time reducing costs. Classes on Adit 600 T1 Channel bank, configuration of equipment, download of operating software. Team member for cost saving on repair of demo stock. BGA removal and replacement.
Working on customer returns, entering data, testing of customer units. Debugging cards and doing necessary repairs for quick turn around time for customers and giving them accurate data to the failures they have encountered with the equipment in the field. Reaching the goal of 3-day turn round for the customer units but being detail-oriented to maintain the quality. Being part of a team that is willing to be flexible, and being self motivated to solve any problems and correct any issues.
Seagate Technology, Longmont, Colorado, 12/96 10/26/02. Customer Service Technician
Developed and implemented failure rate reporting process through customer data collection and analysis; results used by design engineers and repair personnel to improve customer utilization of hardware, reduce repair time and effort, and improve basic design.
Implemented real-time product test processes for advanced failure analysis, providing failure analysis engineers with consistently accurate diagnosis and assessments information for up to 200 products per day. These results enabled engineering to significantly improve turn-around time to customers, resulting in increased customer satisfaction, and improved repair productivity.
Carrier Access Corporation, Boulder, Colorado, 4/95 12/96, Sr. Product Manufacturing/Development Technician
Founded company quality testing and prototyping department and processes, including yield and fit rate analysis, design specifications, quality testing, engineering documentation and change management. Original structure and processes still utilized today and acknowledged as significant contribution to companys rapid growth from start-up in 1995 to major player in telecom today.
Developed and implemented equipment parts inventory and distribution management system that enabled company to move from assembled to turnkey installation, reducing installation time and placement by 70%.
Prototyped new product concepts and refined based on feedback from customers and design engineers. Successfully managed development quality testing, and production process for three line interface and T1 carrier products, which contributed more than $100 m in annual revenues
Diagnosed, repaired, tested and assembled hardware and circuitry components for high speed telecom switching products with consistently high accuracy and productivity ratings, as recognized by corporate quality and performance awards.
Maxtor Corporation, Longmont, Colorado, 1/92 3/95, Senior Hardware Technician
Diagnosed, repaired, tested and assembled disk drive hardware and circuit assemblies; results reduced the circuit board backlog by 40%, reducing ship time by an average of two days for annual savings exceeding $10m.
Developed and implemented engineering change order (ECO) management process for company, including parts and design qualification, quality analysis, and documentation required to maintain compliance with ISO9000 standards.
Republic Telecom Systems, Boulder, Colorado, 12/91 7/89, Product Development Technician
Prototyped, tested and designed hardware, electrical and mechanical components for voice and data common equipment products, which represented flagship corporate offerings with consistent low failure rates and annual revenues estimated at more than $8m.
Ant Telecom Inc (Bosch Telecom), Gaithersburg, Maryland, 2/88 6/89, R&D Lab Technician
Prototyped, tested, and repaired high-speed cross-connect products in Research and Development Laboratory.
Additional Experience
Provided testing, assembly, diagnostic, development, troubleshooting, documentation and engineering support services for voice, data, digital, analog, and circuitry hardware products and components at a variety of telecom companies including Northern Telecom and multiple GTE divisions.
EDUCATION AND TRAINING
A.S: Telecommunications Technology, Dakota County Technical Institute, Rosemount, MN; Directors List for High Academic Achievement with GPA 3.7
Over 2000 hours advanced technical training in the areas of basic electronics, circuitry analysis, test engineering, data device design, communication protocols, fiber optic engineering, switching and broadband equipment installation, network management, traffic management, diagnostics and the operation and repair of numerous other telecom products.
Trained and certified in Total Quality Management, Project Management, and Quality Analysis with additional management training in customer service, corporate communications, and manufacturing
Proficient in word processing, MS Word, Excel, Access, project management software, Pro-Comm., HyperTerminal for testing hardware and software and LabView.
Classes taken in C programming, PLC, PIC and Flash programming.
ORGANIZATIONS AND ACTIVTIES
Denver Telecom Professionals
IAC International Aerobatics Association
Trailridge Runner Four Wheel Drive Group
Volunteer: Boulder Community Hospital
Volunteer and Organizer: National Cancer Society
REFERENCES AVAILABLE ON REQUEST |
