|
This resume is protected by copyright and may not be reproduced in any form without the expressed
consent of the owner.
Obtaining this resume from anywhere other than RF Cafe is strictly forbidden. Web Bots are expressly
forbidden from collecting resumes from RFCafe.com |
|
Cedric Cooper
790 Cedar Bluff Road 1120
Knoxville, Tennessee 37923
Cell 865-690-6937
cedricopsmgr@gmail.com Telecommunications / IT Manager Multifaceted technical career with record of success in telecommunications network management support and maintenance. Technically sophisticated telecommunications manager with solid history of effective network engineering and the integration/qualification and testing of satellite/network equipment and systems. Offering excellence in leading and supervising cross-functional teams in the design, redesign, and launch of leading-edge technical solutions. Broad knowledge and success in installation, activation, maintenance, and management of Satillite/IT network systems. VoIP Telephony Systems / Voice & Data Communications / Telecommunications Installation / Cisco Routers / LAN Installation / Systems Strategy & Implementation / Troubleshooting / User Training and Support
TECHNICAL PROFICIENCIES Certifications: Satillite Communication Installation Course,
CODAN HF Radio Installation/Programming Course Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook , Adobe Photoshop , Adobe Premiere Pro,
Adobe After Effects , Maya 3D , StudioMax 3D , Servgate Firewall Programming Software PROFESSIONAL EXPERIENCE EOD Technology, Lenoir City , Tennesee 2007-Present
Communications Manager, 07/07-Present
Manage and support (activate, track, troubleshoot) local and global cell phone and PDA( BlackBerry) mobile data communication devices. Design , draft and complete communication plans for exisiting proposal development. Design , draft and complete communication plans for existing contracts, procure , maintain operational readiness and inventory control on all communications equipment. Interface with project/program managers at HQ for any issues concerning communication systems under their authority. Configure , install and operate communication systems “ on-site ” supporting requirements to our customers. Research and Design new technologies to augment and support our current communication systems. Train all end users on operation of communication equipment , Back up IT Help Desk Management supporting end users. . Key Achievements: Successfully installed extended UHF communication to a critical EOD mission in EL Paso which provided enhanced safety measures for the mission requirements. Improve on Inventory controls standards on all communication equipment under my authority.
Worldwide Network Services Intl., Kabul, Afghanistan 2004-2006
Deputy Program Manager, 12/05-9/06
Coordinate, lead, and oversee all aspects of preventative maintenance planning, program management, and infrastructure coordination for all IT and VSAT telecommunications systems. Facilitate troubleshooting and maintenance of mobile and fixed communications systems CODAN HF Radio, MOTOROLA VHF Radio and Iridium Satellite Phone. Supervise and manage employees to ensure optimal resource allocation, accurate work scheduling/task delegation, efficiency process improvement, and technical synergies. Spearhead inventory and logistical management for equipment. Devise and configure communication kits utilizing the Thuraya DSL Mobile Satellite System.
Key Achievements: - Successfully maintained LAN (Local Area Network) to ensure connectivity for all end users; enhanced operations to improve efficiency in communication systems and equipment.
- Designed and developed policies and procedures to ensure implemented network components fit together to allow quick and efficient access to all end users.
- Authored and presented reports on customer service improvement initiatives, readiness of equipment, and end-user support.
- Successfully trained, mentored, and developed support team of five communications technicians; additionally customers on operational ability of communication equipment including field communication kits such as Thuraya Satellite dish, VIOP phone, and mobile laptop.
Lead Technician, Quality Assurance, 12/04-11/05
Provided specialist support in LAN administration, disaster recovery planning, systems management, process improvement, systems engineering, and business documentation/communication. Conducted maintenance and troubleshooting of all network hardware and software. Tracked escalated issues and QA objectives to maintain optimal work processes and improve client satisfaction. Trained clients on the utilization of all HF and VHF communication equipment. Introduced improvements and solutions to upper management regarding system and operational upgrades to equipment to enhance network connectivity to Internet and end-users. Key Achievements: - Rapidly promoted to Deputy Program Manager after spearheading the successful implementation of QA objectives to decrease network outages; configured and supported networks 24/7.
- Dramatically eliminated redundant processes by revamping and realigning task orders and introducing a daily preventive maintenance schedule.
- Successfully produced daily reports to demonstrate program status, project successes, and network reliabilities.
IT Network Manager, Baghdad, Iraq, 6/04-8/04
Conducted installation, configuration, troubleshooting, and maintenance of VSAT systems. Supported LAN operations. Directed and managed technical staff; evaluated work performance, coordinated training, and successfully established performance measures/improvements. Devised and launched a monitoring system with all connection points to fault areas. Utilized MS Power Point to create training modules and programs. Key Achievements: - Successfully trained and developed support associates with technical services, software configuration, and hardware specifications.
- Conceptualized, planned, and launched a monitoring system of network hardware to facilitate preventive maintenance, subsequently decreased downtime of network outages.
- Offered outstanding ability to communicate with peers and customers to achieve project goal, trained and mentored team members.
Communications Technician, 05/03-06/04
Successfully installed CODAN HF, Motorola VHF radio systems to mobile and fixed stations and programmed all radio systems as per communication operating instructions and SOP’s. Devised and introduced a training package for new technicians. Key Achievements: - Liaised with senior management, technical specialists and peers to identify product requirements and growth opportunities.
- Identified and evaluated emerging technology trends and products. Provided excellent technical support and network configuration skills.
EDUCATION AND PROFESSIONAL DEVELOPMENT Law Enforcement Specialist - USAF, Lackland Air Force Base, San Antonio, TX Professional Training
VSAT Installation Course (AmTelPro Telecommunications, Miramar FL)
CODAN HF Radio Installation and Programming Course (CODAN Electronics , Manasass VA) Security Clearance: |