MegaPhase has improved its ability to service customers with full lifecycle management on all our products. We stand behind the quality of our products before and after the sale.
We have streamlined our Return Materials Authorization (RMA) process to give you faster turn-arounds on replacements or repairs and also provide ongoing, real-time return status.
Customers may now initiate returns through the MegaPhase online Return Form available at http://www.megaphase.com/service . When completed, a confirmation email is generated including your RMA number and a link to monitor the status of your return. Customers can now view their return status 24/7/365 for updates regarding evaluations, replacements and shipments.
We accept any MegaPhase product regardless of its age and condition and will perform a test procedure for evaluation at no additional charge. If your products are under warranty, you will receive an email with a failure analysis, and our corrective action and a date for shipment of your repairs or replacements. When products are past the warranty period, you will receive a quote for a replacement or repair.
You can always depend on MegaPhase for the industry's fastest turn-around times. This is especially beneficial when you have a test station down during the last week of a month or quarter!
Our mission at MegaPhase is to be the most trusted provider of RF interconnects and we will continue to exceed your expectations.
At Megaphase, the "buck stops here" still means what it was meant to mean, so if you are dissatisfied for any reason or have feedback on our products, website or service I want to hear from you. I welcome your call or email.
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