What is your opinion of Rohde & Schwarz? - RF Cafe Forums
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Below are all of the forum threads, including all the responses to the original posts.
What is your opinion of Rohde & Schwarz?
Good - I work for them now or have in the past 30% [ 7 ]
Bad - I work for them now or have in the past 0% [ 0 ]
Good - I have only dealt with them 48% [ 11 ]
Bad - I have only dealt with them 22% [ 5 ]
Total votes : 23
Post subject: Rohde & Schwarz Posted: Sat Sep 17, 2005 8:05 pm
Joined: Sun Aug 03, 2003 2:02 pm
Location: Erie, PA
Please use your personal experience with Rohde & Schwarz when voting in the poll.
- Kirt Blattenberger
RF Cafe Progenitor & Webmaster
Post subject: Posted: Mon Dec 05, 2005 10:22 am
Rohde and Schwarz service in my opinion is very poor.
We have returned to them a SMIQ generator two times.
The problem we had have been commented to be a battery charger design issue that was making the unit loose it's factory calibration, by the support people.
Once the unit returned after chargin us 3000$ they returned the unit "un-repaired" with no comments. Only thing that have been done is a recalibration, and they did not fix the trouble reported. This took six months.
After a second return, now out of the waranty period, they just suggested to buy a brand new unit.
I was and I am still not impressed.
Post subject: Rohde&SchwarzPosted: Wed Dec 07, 2005 2:57 pm
R&S is a very difficult company to deal with in terms of Sales and Service [including their Calibration service]. Their sales and management force are arrogant and misleading and this has been my experiance in the North East and West coast. My personal message is "Anybody but R&S"
Post subject: Posted: Mon Jun 12, 2006 9:22 am
Joined: Mon Jun 12, 2006 9:16 am
I agree that customer service sucks at R&S, but their equipment beats the pants off of Agilent. Agilent, on the other hand, has great customer service.